Sign-in troubleshooting

Find your problem below. Most sign-in issues are fixed by your Lab Symplified administrator in a few minutes.

Problem	What to do
I didn't get a welcome or registration email	Check your spam or junk folder. Then ask your administrator to confirm your email address and resend the invitation.
My registration link has expired	Ask your administrator to resend the registration link.
My Employee ID isn't accepted	It must exactly match the ID your administrator entered. Ask them to check it on your user record.
I forgot my password (SSO)	Your password belongs to your company account. Contact your company's IT help desk.
I forgot my password (email and password)	Select Forgot password on the sign-in page and follow the steps.
I forgot my PIN (QR code sign-in)	Sign in with your email and password, then set a new PIN in My Profile.
My account is locked	Contact your Lab Symplified administrator. They can unlock it.
My QR code doesn't work	Make sure the barcode scanner is connected and you've set a PIN. Confirm the "Valid Until" date has not passed. If it still fails or validity has passed, ask your administrator to reprint your QR code badge.
I'm signed in but can't see a lab/location	Your administrator chooses which labs you can access. Ask them to add the lab to your account.
I can see a lab but can't check in, edit, or order	You can view inventory in every lab you're assigned to, but other actions depend on your role or permissions. Ask your administrator.
A menu or product I expected is missing	Lab Symplified only shows the products your organization uses. Ask your administrator whether it's enabled.

Still stuck? Contact your admin or Lab Symplified champion or Submit a ticket and include your email address and the lab you're trying to reach.

Fixes for missing emails, expired links, forgotten passwords or PINs, and locked accounts